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About Us

This web site is owned and operated by Intuition UN Ltd and is dedicated to helping you make healthier choices, learn effective strategies for managing stress and learn new patterns and behaviours. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Intuition UN Ltd
Unit 2 Riverside Business Park Dogflud Way Farnham Surrey GU9 7SS United Kingdom
Phone: 01252 716859
Email: orders [at] hypnosisforhealthychoices [dot] co [dot] uk
My VAT Registration Number 838 0839 02


Company number: <5156543>

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items to the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to complete the order. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Downloads

Please understand that by the nature of downloads, we cannot offer refunds. If you have any difficulties, we will work with you to help you get your download. Please note that we require you full contact address for taxation reporting as required in the EU. !!< Download instructions

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.>!!

Shipping And Handling

All CDs and products are sent out using Royal Mail first class or by courier depending on your request. Please Phone: 01252 716859 if you require alternative shipping arrangements

All orders are packed in opaque Jiffy bags or courier bags and the contents cannot be seen or identified. In addition there is no branding visable on the packaging.

There are no shipping charges for downloads.

Delivery Schedule

Physical products

1) UK postal deliveries
We will normally dispatch all orders received up to 3pm on business day on that same day, Royal Mail 1st Class and typically 94% of customers get them next working day in line with Royal Mail deliveries.

2) International orders
These go by airmail and take between 5 -10 working days for Europe and 10--15 for anywhere else in the world. Please contact us if you require special delivery. We are here to help!

3) Courier
Please note that when ordering by Courier, for orders before 12pm, it goes out that day for delivery NEXT BUSINESS DAY i.e if you order Monday you get it Tuesday, but please note if you order on a Friday, the next business day is Monday and not Saturday! The service is a signed for service and you need to ensure that you are in on the day of the delivery. If you are not present the Courier will card you and then you either need to re-arrange delivery or pick it up from the depot. If you fail to collect it or you are absent when the courier calls again, a redelivery charge may apply.

Electronic products/Downloads/ebooks...
The receipt page has download links on so you can download immediately after ordering. Please do not try to download to phones or tablets directly, go via a pc or mac, then import to your media library and then sync with your device. You will get a SagePay confirmation of payment email and we will also send you an email to confirm your order and one for the links you have ordered. You will be able to download these for 48 hours from your order, after that they expire.

Download instructions

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

Physical products (e.g. CDs)
For orders made from the UK or the European Union, the standard 20% VAT is added. All other orders outside the EU are VAT free.

Electronic Products/Downloads (ebooks or MP3's)
For orders made from the UK, the standard 20% VAT is added. For orders from the European Union, the VAT/TVA % for that country is added, based on where the 'delivery' is made, ie. where you are based. All orders outside the EU are VAT free.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01252 716859 (International +44 01252 716859) or fax us on 01252 726453 or write to us at Unit 2 Riverside Business Park Dogflud Way Farnham Surrey GU9 7SS United Kingdom

Privacy Policy

Intuition UN Ltd Privacy Policy
Your peace of mind and privacy are important to us. We have therefore set out below the guidelines we use for collecting and protecting your personal data. Please read this Privacy Policy carefully and check it periodically since it may change from time to time
Our privacy commitment
The Natal Hypnotherapy and best.hypnobirthingclass.online websites are managed by Intuition UN Ltd. The owners are Phil and Maggie Howell and we are responsible for your personal data (referred to as "we, "us or "our" in this privacy policy).
Contact details
The Data Protection Officer, Intuition UN Ltd, Unit 2 Riverside Business Park, Farnham, Surrey, GU9 7SS
Email: info@natalhypnotherapy.co.uk
We only collect, store and use your data for very specific purposes and only when you have interacted with us via our website or where we otherwise obtain or collect your personal information with your consent. You may contact Intuition UN ltd at info@natalhypnotherapy.co.uk at any time with any privacy questions or concerns and to see the personal information you have given us and request correction.
The effective date of this privacy policy is May 20th 2018

How we collect information from you
We collect personal information about you when you:-
" Order our goods and services
" Create and account on our website
" Contact us directly by email, phone, in writing or via social media,
" Sign up for our top tips emails,
" Sign up for a webinar
" Attend any of our events
" Request resources or marketing material
" Enter a competition
" Provide us with feedback
We also collect technical information about your use of our website through cookies and similar technologies. Our cookies policy below sets out more of the information on how we use cookies.
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Types of personal information we may collect
We collect this information, so we can recognise you as a registered customer process your order correctly, and ensure that you are happy with the service you receive.
1. Identify and contact data:-
" Your full name
" Your mailing address
" Your invoice address
" Your phone numbers
" Your email
" Your due date (we use this to send you pregnancy specific advice, tips and ideas that are appropriate to your stage of gestation)
2. Transaction data:-
" Details about payments between us and other details of purchases made by you.
" We keep a record of any purchases you make on our sites for tax and accounting purposes.
3. Technical data
" Information about how you use our site (which pages you have used, how long for and what you clicked on)
" Your IP address (information about your where your computer is located - we need this for tax calculations)
And for understanding usage patterns
" Browser type and location
" Browser plug-in types and versions,
" Time zone setting and location,
" Operating system and platform
" Other technology on the devices you use to access this site.
4. Profile Data
" Your username and password (this is hashed so it is not visible on our systems)
" Purchases or orders,
" Your preferences,
" Feedback
" Survey responses
5. Marketing and Communications Data
" Your preferences in receiving marketing communications from us
" Your communication preferences.
We do not store any credit card details.
How we use your personal data
We only use your personal data when it is legally permitted or when you have given us explicit consent. This would be to:-
" Fulfil any contract or orders between us
" Where we need to comply with legal or regulatory obligations
" Sending you emails with top tips, support, information and offers relevant to the products you purchased from us - these will only be sent to you if you have opted in and given your consent
We do not disclose your information to any third parties other than when order details are processed as part of the order fulfilment e.g couriers, to our secure payment services provider (the bank).
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
" Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used for direct marketing purposes
" If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by unsubscribing
How to unsubscribe
" If you no longer wish to receive any further email messages, post or other communications from us you are able to unsubscribe at any time by clicking the unsubscribe button on all emails or by writing to info@natalhypnotherapy.co.uk.
" If you unsubscribe to our marketing emails and communications, we will continue to hold your personal data that was provided to us as a result of a transaction relating to products and services purchase from us for financial and tax accounting purposes.
How long we store your personal information
" legal, accounting, or reporting requirements.
We will keep your personal data only for as long as it is necessary to satisfy any legal, accounting, or reporting requirements. By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes, and for sales of digital products, its 10 years.
" Marketing purposes
We will keep your data with our email provider (mailchimp) for a period of 3 years. This has been deemed a suitable time for women / couples going through a first and possible subsequent pregnancy. You can of course unsubscribe from this at any point
In some circumstances such as for feedback, research or statistical purposes, we may anonymise your personal data (so that it can no longer be associated with you) in which case we may use this information indefinitely without further notice to you.
How we secure your personal information
To safeguard and prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed, we have put in place appropriate security measures. In addition, we limit access to your personal data only to those employees, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Your rights in relation to your personal information
Under GDPR you have the following rights
" The right to be informed
" The right of access
" The right to rectification
" The right to erasure
" The right to restrict processing
" The right to data portability
" The right to object
" Rights in relation to automated decision making and profiling.
You can read more about these rights at:
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
Should you wish to exercise any of these rights we will provide the information within a month in a way that is:
" concise;
" transparent;
" intelligible;
" easily accessible; and
" uses clear and plain language.
You can contact us directly at info@natalhypnotherapy.co.uk if you wish to exercise any of the rights set out above. All requests for personal data will be recorded. In some circumstances we may ask for ID before providing the personal data.
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first at info@natalhypnotherapy.co.uk if you do have a complaint so that we can try to resolve it with you.
Changes to our privacy policy
We reserve the right to change our privacy policy, whilst of course keeping it within all relevant legislation and guidelines. We will do all we can to ensure that these pages show the most up to date information at all times, and may notify you of such changes by uploading the revised privacy policy on the www.natalhypnotherapy.co.uk, https://www.hypnobirthingclass.online/ website
Changes to your information

If you would like to revise the information you have provided to us, or feel that what we currently have on record is incorrect, you may update the information by contacting us.

Cookies

Cookies are used on the Natal Hypnotherapy shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

They are also used after you have logged on as part of that process. You can turn on cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to ALLOW COOKIES.

If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Category Party Purpose
Strictly necessary Intuition UN Ltd Intuition uses cookies to enable some of the basic functionality that is required for you to browse and shop on our website, such as remembering which products you have added to your basket. The information collected through these cookies is only used for this purpose and is never shared or sold on to third parties.
Performance Google Adwords; Facebook Google Adwords and Facebook use cookies to track our own paid advertising activity. We use the information collected by these cookies to help us determine where our ads will be most effective online.
Performance Google Analytics Google Analytics use cookies to collect data that helps us understand how people are using the site. We use this information to identify how and where we can improve the customer experience. The data collected through these cookies is anonymous, does not collect specific customer data and is never shared with other third parties.
Functionality Share This Share This allows customers to share content, products and web pages from our website with other websites and social networking sites. The cookies used by Share This allow us to track the type of content, products and pages that our users are sharing to help us better understand which content is most engaging for our customers so that we can improve the content and customer experience in other areas of the website.


Sharing with social networks

If you use the buttons that allow you to share our products and content with your friends via social networks like Twitter and Facebook, these companies may set a cookie on your computer memory. Find out more about these here:
https://www.facebook.com/about/privacy/
http://twitter.com/privacy
http://www.google.com/intl/en-GB/policies/privacy/

If you have any questions about this data privacy policy, please contact us at info@natalhypnotherapy.co.uk

END

Returns Policy

Your rights to return phyiscal goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Electronic downloaded products will not be refunded.

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